Bangalore | Fremont, CA
+91-80-67422100 | +1-650-666-0005 |

AI for Customer Experience

Stay ahead with progressive customer experience

Enterprises are witnessing a paradigm shift in the way they understand customers. Today customers are more empowered and connected than ever before. They demand more choices, convenience, superior service, personalization and value from brands. The customer is not a segment or a demographic anymore. Enterprises need real time understanding of customer preferences and deliver enhanced experiences to stay competitive.

BRIDGEi2i beings together domain consulting expertise, advanced analytics and proprietary AI accelerators to help enterprises understand customers better and deliver personalized experiences to their customers.

AI-enabled Customer Analytics

The pace at which customer preferences are changing requires enterprises to equip themselves with a real-time customer understanding. Customer Analytics not only answers who your customers are, but also what is the future potential of customer. It tells you how to personalize campaigns, offers & promotions effectively to increase ROI along with optimizing marketing investments.

BRIDGEi2i’s AI-powered customer analytics solutions helps enterprises get a deeper understanding of customer segments and their preferences. This helps not only in providing more accurate predictions of future buying behavior, but also helps in delivering the most relevant and attractive offers to customers from an acquisition, retention and cross sell perspective.

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BRIDGEi2i recognized as Strong Performer in ‘Customer Analytics Service Providers’ Report

Personalization at scale

With the amount of customer data being generated, enterprises now have the ability to match the right channels, frequency and offers to customer behavior, that too in real time. With better engagement and data-driven touch governance, engaged customers build better affinity to brands thereby improving retention and loyalty.

BRIDGEi2i leverages best in class data engineering capability and its proprietary recommender accelerator to deliver personalization at scale and power up enhanced customer experience across marketing, sales and customer service organizations. With real time recommendations on the right channel, right time and next best actions, enterprises can provide personalized experiences across the right touch points and improve growth, retention and loyalty

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BRIDGEPersona is BRIDGEi2i’s flagship product that delivers personalization at scale for enterprises.

Why partner with BRIDGEi2i?

Our obsession with “value to customer” and “time to value” has shaped our engagement philosophy and we partner with our clients to make the journey from Information to Insight to Impact easier, faster, and sustainable. We leverage our proven problem-solving frameworks, extensive domain expertise, data science capabilities and proprietary AI accelerators to help companies accelerate their transformation journeys and build digital enterprises of the future.

SCaLA

At the core, we are an organization of problem solvers. From the time we started BRIDGEi2i at a garage in HSR layout to present day, we have focused on building best in class capabilities to ensure we are bringing our A game when it comes to solving the most complex problems and delivering value to clients.

That’s how SCaLA (Skills | Capabilities | Learning | Ascension) was born; a structured skills & capabilities development division within BRIDGEi2i that nurtures and molds handpicked talent into world class Data Scientists, Technologists, Consultants and AI experts.

AI Labs

BRIDGEi2i’s AI Labs drives innovation in data engineering, machine learning algorithms, and last mile analytics delivery through AI-powered interfaces.

With a pick of the best data scientists, AI technologists, and engineers, AI Labs delivers innovation that helps enterprises extract more value from analytics, operationalize analytics through AI, and accelerate digital transformation outcomes.

SCaLA

At the core, we are an organization of problem solvers. From the time we started BRIDGEi2i at a garage in HSR layout to present day, we have focused on building best in class capabilities to ensure we are bringing our A game when it comes to solving the most complex problems and delivering value to clients.

That’s how SCaLA (Skills | Capabilities | Learning | Ascension) was born; a structured skills & capabilities development division within BRIDGEi2i that nurtures and molds handpicked talent into world class Data Scientists, Technologists, Consultants and AI experts.

AI Labs

BRIDGEi2i’s AI Labs drives innovation in data engineering, machine learning algorithms, and last mile analytics delivery through AI-powered interfaces.

With a pick of the best data scientists, AI technologists, and engineers, AI Labs delivers innovation that helps enterprises extract more value from analytics, operationalize analytics through AI, and accelerate digital transformation outcomes.

SMART APPS

Since the inception, we have focused on innovation to deliver sustainable impact to our clients. Leveraging experience from our extensive body of work with Fortune 500 companies, we have built a strong AI applications development practice: Smart Apps

The Smart Apps practice works in conjunction with the consulting team and AI Labs to develop and deploy customized AI applications that address unique business needs.

CONTEXTUAL SOLUTIONS

Be it one time projects or multi-year transformation engagements, we have always focused on delivering sustainable impact. Our success comes from our ability to contextualize solutions to business problems and create transformation roadmaps.

Our focus, efforts and investments in building domain depth, structured problem-solving frameworks and consulting expertise have helped us consistently deliver transformation outcomes, and our work has been recognized by analyst firms like Gartner, Forrester, Everest Group, HfS, and ISG

SMART APPS

Since the inception, we have focused on innovation to deliver sustainable impact to our clients. Leveraging experience from our extensive body of work with Fortune 500 companies, we have built a strong AI applications development practice: Smart Apps

The Smart Apps practice works in conjunction with the consulting team and AI Labs to develop and deploy customized AI applications that address unique business needs.

CONTEXTUAL SOLUTIONS

Be it one time projects or multi-year transformation engagements, we have always focused on delivering sustainable impact. Our success comes from our ability to contextualize solutions to business problems and create transformation roadmaps.

Our focus, efforts and investments in building domain depth, structured problem-solving frameworks and consulting expertise have helped us consistently deliver transformation outcomes, and our work has been recognized by analyst firms like Gartner, Forrester, Everest Group, HfS, and ISG

Our Leaders
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Recognitions
Thought Leadership
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