Case study: AI-Powered CX Transformation for a Global Contact Center Solutions Provider

Business Context

The client is a global leader in contact center and BPO solutions with a strong presence in over 146 onshore, nearshore, and offshore centers, serving 70 countries across the world. They improve overall operational efficiencies and gain better customer insights to deliver superior CX.

How BRIDGEi2i Delivered Value?

BRIDGEi2i leveraged data engineering capabilities and proprietary AI accelerators to gain real-time customer insights for CX transformation thereby improving process efficiencies. BRIDGEi2i helped the client by creating a holistic customer view and embedding AI into the current processes.

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