CEO & co-founder of BRIDGEi2i Analytics Solutions, Prithvijit Roy, shared the stage with Subhendu Mandal, Global Head of Sitel Insights, at the Sitel Summit, Miami 2018. At the event, they spoke to the delegates about Leveraging Unstructured and Structured Data for a Better Customer Experience. The summit was devoted to delivering an enhanced and connected customer experience, with testimonies and insights from top-tier industry leaders. You can watch the entire keynote session in the video below.
The partnership between Sitel Group and BRIDGEi2i Analytics Solution focuses to empower customer experience management through enhanced digitization and big data analytics. This partnership aims to provide brands with a comprehensive technology platform that will analyze customer data quickly and deliver enhanced insights and real-time information, key capabilities in the quest to create a richer and more rewarding experience for their customers. In addition to providing more value to its customers, the partnership also enables Sitel Group to further its own digital transformation by leveraging analytics to generate actionable insights and decisions for its own business.
This partnership pilots advanced data science insights from contact centre driven information assets in a way that no customer experience company has done before.