Artificial intelligence (AI) is the process of turning machines smarter by using advanced software. AI has been in the market for a while. But it wasn’t until the last few years, or more specifically, the last 3-4 years that AI began to attract more attention. Despite various misgivings, enterprises are taking the plunge and are willing to adopt AI-powered software and tools to improve their business processes.
While there are many areas where AI is being used, sales and customer services are two departments where the demand is high. From identifying the right leads to close the leads faster, understanding customers’ preferences to offering exclusive deals and discounts, artificial intelligence is changing the way CRM is being used in enterprises.
There are different ways to include AI as part of the sales and customer service departments. One way is to invest in a single software solution that handles every tiny aspect and streamline the processes. It creates a central database where entire information is stored and accessed. Another way is to use individual AI-tools for specific operations. These tools can be integrated into CRM software.
So, which of the above is a better option? The answer varies based on the business. But how can enterprises make the right decision? How do they know that their decision is going to help the business in the short term and long term? Enterprises should contact the best AI company in the market to understand how AI works with CRM in sales management. The company has the required expertise to create AI-powered tools and also to help enterprises in choosing the right software for their business.
The following are some of the ways how AI enhances CRM systems and creates new opportunities for the enterprise to improve their performance and return on investment.
Identify Potential Leads
Even though AI cannot as yet replace human intelligence, it surely can make it easier for the sales team to perform better. The process starts with identifying the right leads.
Help in Engaging, Following up, and Closing Leads Faster
To close a lead successfully, the sales team should know when to engage, when to follow up, when to give time, and when to go for the final act of converting the lead to customer. AI tools assist the team at every stage by sending alerts and reminders.
Prioritize Tickets and Reduce Ticket Volume
Helpdesk services can be overwhelming. No matter how effective the CRM system is, the support team ends up with a huge volume of tickets that need to be resolved. What if the AI-software can prioritize the tickets and solve some of them? That’s what artificial intelligence is about.
Analyze Changing Customer Perceptions
Real-time data is collected from social media, search engines, and other digital platforms to provide meaningful insights about what customers want from a business. Armed with this data, enterprises can increase customer satisfaction and brand loyalty.
Automated Helpdesk Services for Improved Customer Satisfaction
Chatbots and virtual assistants are helping the support staff focus on solving the complaints faster rather than spend their time answering the same questions and taking down complaints. Chatbots are commonly used AI-tools to enhance CRM in sales management. The bots will be online 24*7 and always ready to help customers. They have no fatigue or productivity issues.
The AI software for CRM integration provided by the best AI company is a perfect solution to boost customer satisfaction, increase sales, and generate profits. Contact BRIDGEi2i for more information about how the software can be customized to suit the exact business requirements.