Case study: NLP Based Customer Service Watchtower to monitor customer sentiment & agent performance

Business Context

The customer service management team of the client, an alco-beverage company, wanted a platform that can help track the health of the call center, by tracking the customer sentiment and also monitor the performance of their agents.

How BRIDGEi2i Delivered Value?

BRIDGEi2i’s AI/ML-enabled platform helped the client in running their customer service support more effectively and efficiently.

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