Customers and employees are the most important human pillars of an organization. While most organisations concentrate on understanding customer satisfaction, few have invested sufficiently in their employees’ satisfaction. However, organizations are judged by their performance, which is a direct outcome of their work culture and environment.
Organizations today invest a lot in training their employees, but if they don’t pay heed to signs of disengagement, they may end up losing a chunk of that investment to attrition. This is not merely a financial loss but also disrupts the long term planning of the organization as it fights to maintain some measure of continuity in its endeavours.